The Role of Professionalism and Workload in the Quality of Service of Teluk Belengkong Health Center Employees
DOI:
https://doi.org/10.55927/fjsr.v5i5.36Keywords:
Professionalism, Workload, Quality of ServiceAbstract
This study aims to analyze the role of professionalism and workload on the quality of service of UPT Teluk Belengkong Health Center employees. The study used a descriptive qualitative approach by collecting data through observation, in-depth interviews, and documentation of 34 Puskesmas employees. This research was carried out for four months, starting from November 2025 to February 2026, involving all employees of the Teluk Belengkong Health Center. Data analysis is carried out through data reduction, data presentation, conclusion drawn, and verification. Credibility tests use source triangulation, technique triangulation, use of reference materials, and membercheck. The variable operational definition includes three main dimensions: (1) professionalism (competence, discipline, responsibility, ethics, commitment), (2) workload (number of tasks, time pressure, physical load, mental load, work pressure), (3) service quality (speed, accuracy, friendliness, clarity of information, patient satisfaction).
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